NEW MEXICO JOB LISTINGS

Spa Manager

Ojo Caliente Mineral Springs

Ojo Caliente, NM

Job Description

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: Evaluates, measures, and modifies critical operational processes as needed; develops and maintains positive working relationships with others; listens and responds appropriately to their concerns.
Determines staffing needs and hires staff. Ensures adequate training of new hires.
On-boards, schedules, and oversees training of Spa Staff.
Collaborates with the OSR LMT Liaison and Trainer on a regular basis. Upon request, assists the OSR LMT Liaison and Trainer to recruit and contract with LMTs and Yoga Instructors (e.g. independent contractors). Assists in providing training on departmental operations.
Has a comprehensive knowledge of all spa services and pricing. Proposes modifications.
Purchases spa products, linens, and supplies. Controls spa inventory within budgetary guidelines. Always maintain adequate supplies. Ensures that proper purchasing and inventory documentation is maintained.
Communicates with General Manager and Assistant General Manager regarding any guest requests or problems. Determines, recommends, and implements the appropriate guest recovery response.
Establishes and follows operational policies and procedures, including those for safety and security of all team members and guests during each shift. Ensures compliance with NM State and Federal regulations, emphasizing spa industry and best practices.
Actively utilizes Spa management computer systems and trains staff in usage. Adept in using POS system and how to respond to technology problems that arise.
Communicates effectively with Ojo Spa Resorts departments: Accounting; Human Resources; IT; Marketing; Projects (Facilities); LMT Liaison. Submits paperwork (hard and electronic copies) in a timely manner.
Collaborates with the Facility Manager and the Housekeeping Manager to ensure that the Spa facilities are well maintained in a timely manner.
Collaborates with the Guest Services Manager/Front Desk Manager to ensure high quality service.
Handles daily paper and electronic work; responds to emails and texts in a timely manner.
Processes the independent contractors’ invoices in a timely manner. (e.g. LMTs and Yoga instructors) Processes payroll for employees of the department.
Ensures Spa areas are immaculate, safe, and in good repair.
Is CPR/AED/First Aid certified. Understands first aid/emergency procedures and can direct guests accordingly.
Collaborates graciously with resort department managers.

SUPERVISION:
Maintains a competent and motivated team, creating a learning environment which maximizes productivity, skill development and spa team retention.
Responsible for individual and team performance management and disciplinary procedures for Spa Team members.
Collaborates with the HR Team to respond to employee relations and performance management situations. Documents situations on “Performance Improvement Forms” (PIF’s) and provides PIF’s in a timely manner.
Dedicates daily attention to overseeing the activities of all team members and of department operations.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members, to ensure operational excellence, improve overall performance, and create excellent guest experiences.
Supports team members by positively reinforcing successful performance and giving respectful and encouraging coaching, as needed.
Trains or assigns training of new workers by motivating, while simultaneously making sure that they understand the correct way of going about their daily tasks. Utilizes employee handbook, SOPs, training manuals, and checklists to onboard new employees.
Maintains a calm demeanor when confronted with difficult situations, to set a positive example for team members and guests.
Develops positive relationships with Spa team by understanding and addressing individual motivation, needs and concerns.